Clients who do not call, do not show up or forget appointments will result in a fee of 100% of the missed service total before their next appointment is booked. We understand that emergencies in life can arise and with those rare occasions, we will handle each on a case-by-case basis.
We strive to be on time for each and every guest. If we are running significantly behind, we will make every effort to contact you prior to your appointment time. Any guest arriving more than 10 minutes late may be asked to reschedule or alter their service so as not to impact the timing of other scheduled appointments.
If you find that some adjustments need to be made on a service, we are happy to make minor adjustments that align with our original consultation within 7 days of the original service. Adjustments that alter the original plan or are requested after 7 days of the original service will require full payment.
Chemicals, hot tools, and sharp objects are present at all times making it very dangerous for children, therefore, we ask that all children be supervised at all times. Please arrange separate supervision for children during your service time. We cannot watch them while doing your hair nor do you want us paying more attention to your child, making sure they stay out of trouble, than your hair.